Ordering/Payment FAQs

What forms of payment do you accept? We accept payment in the form of credit card (MasterCard®, Visa®, or American Express®). All payments must be in US dollars, paid and verified prior to our delivering your documents in PDF. If you have additional payment questions please contact Customer Service.

Are discounts available? We offer a discount for purchases of two or more documents on the same order.
A discount off the individual document prices is built into the pricing of our Family of Documents (FD) and Family of Requirements (FR) sets. If you purchased an Enterprise License and the document is reissued, you can purchase a new Enterprise License for the updated document at a discounted price (see Enterprise License FAQs).

How will I receive my document? Documents will be emailed within 24 hours once payment has been received and will be delivered in PDF format.

Adobe Reader is required to view your documents. If you do not already have Adobe Reader installed on your personal computer, you can obtain it by going to www.adobe.com.

Can I cancel an order once it is submitted? Once an order is submitted, it is considered final and cannot be canceled.

What is your Return Policy? Our products are delivered electronically and are not eligible for refunds or returns. No adjustments will be given on prior sales.

What if my Company is tax exempt? If your Company is tax exempt, please contact Customer Service to process your request. You will need to provide us with a current Tax Exempt Certificate before we can process your order.